When the total for your order reaches $89 or more before taxes, your order automatically ships for free. When returning items from your order, if you used a discount/coupon code and your order no longer qualifies, the discount/coupon value will be deducted from your refund.

Check your spam! You should receive an email from us confirming your order then another one when your order ships. If you think you may have entered your email incorrectly, or didn't receive an order confirmation for another reason, email us at contact@hollowway.shop, or check your customer account if you made one at checkout.

We are normally able to get your packages in the mail within a day or two, but please allow one week as we are a small business, so thank you so much for your patience in advance if this is the case.

Hollow Way is not responsible for delays by UPS, FedEx or USPS due to volume, weather, or unforeseen circumstances.

As long as your order has not been processed by the time we get your email, yes, of course! Email us at contact@hollowway.shop with your order number and new shipping address.

9 times out of 10 your package will show up within a week! Once the package has left our store, USPS is responsible for your package. We cannot be held responsible for lost or stolen packages. Visit their website for instructions on how to make a claim. You can also find your local post office on the USPS site, and they will have a local phone number to call (as opposed to the 800 number).

We currently only ship to the USA and Canada.